BY SHUBHAM KUMAR
It isn’t a rare sight to come across a pop-cultured millennial frustrated over the absurdly plotted and forever running Indian TV shows, albeit at the same time aspiring for quality and indigenous entertainment content that can compete with the standards of international top grossers!
In July 2018, Netflix dropped its first Indian original, a gritty crime drama series ‘Sacred Games’. Saif Ali Khan and Nawazuddin Siddique starrer Sacred Games was the talk of the town in no time and some even hailed it as the ‘Indian Narcos’. It wasn’t for the first time that a finely plotted, exotic themed and a realistic movie/show was created in India, just that this was probably the first time such content gained mass popularity in India, as Indian movies and shows have the habit of sticking to the same theme again and again to fetch viewership.
Speculations were being made whether the video streaming service Netflix can challenge the status quo in India after its amazing success. Following the launch of Indian originals like ‘Sacred Games’, ‘Ghoul’ and ‘Lust Stories’, it saw a healthy boost in its viewer engagement, as in the Q3 of 2018 Netflix’s app downloads doubled from previous quarter while the downloads increased by a whopping 434% compared to same quarter last year.
Netflix saw its market share grow to 6.3 per cent till October from a mere 0.5 per cent as in the beginning of the year. After commencing its services in India in 2016, it was finally being considered a serious contender in the video streaming business.
What is Netflix?
Founded in 1997 as DVD Rental service, Netflix is presently a subscription-based streaming OTT service provider which offers online streaming of a library of films and television programs, including those produced in-house. After the availability of high bandwidth speeds and affordable internet costs in mid 2000s, Netflix expanded its business in 2007 with the introduction of streaming media while retaining the DVD and Blu-ray rental service.
The American company initially operated only in United States only, and it expanded its operations beyond the borders for the first time only in 2010 in Canada. Currently, Netflix operates in 190 countries.
India – A crucial battleground for Netflix
There is no denying that India holds a strong potential for streaming media players. The over-the-top (OTT) video streaming market in India is set to touch $5 billion by 2023, according to a report by Boston Consulting Group (BCG). The expansion of the country’s online video base is likely to be driven by rising affluence, increase in data penetration in rural markets and adoption across demography like women and older. From regional content to international movies, online streaming services have been enabling the increasing youth population to explore new cultures through content.
Co-founder and CEO of Netflix, Reed Hastings stated that Netflix aims to grab its next 100 million subscribers from India, on his visit to India this year. Presently Netflix has nearly 137 million subscribers all over the world, while its rival Amazon Prime has about 100 million subscribers.
Netflix has already saturated its domestic market (almost half the households of United States have a Netflix membership) and now it is eyeing international markets. In the Q3 of 2018, Netflix added 5.9 million subscribers internationally compared to just 1.1 million subscribers domestically. While Netflix may be on fire overseas, India is still an untouched market.
The Competition
Netflix faces rigorous competition from Amazon Prime Video and Hotstar and about 30 Indian rivals, most of which provide popular sports and local-language general entertainment.
Los Gatos (California)-headquartered Netflix saw its market share grow to 6.3 per cent till October from a mere 0.5 per cent as in the beginning of the year while Amazon Prime Video’s share grew to 10.8 per cent from 4 per cent, according to KalaGato, a market intelligence firm. While Hotstar continues to be the leader in the OTT space in the country, the Star India-owned company’s market share has slid to 30.4 per cent as on October from 36 per cent at the start of the year.
In order to capture larger market share, Hotstar has acquired rights to popular movies and shows from HBO, Showtime, Disney and Fox in recent months.
Amazon Prime Video comes bundled with the company’s next-day delivery service and it has brought it huge number of users.
Netflix also signed up with Airtel, wherein the telecom operator gave a three-month subscription of Netflix with every Airtel post-paid connection.
Pricing Pressure
The downside of producing high-quality local content in India is that Netflix doesn’t have competitive pricing in the country. The service is currently available in India at a price of 500 rupees to 800 rupees depending on the subscription plan. This is significantly higher than Amazon Video’s 129 rupee per month plan and Hotstar’s 199 rupees per month plan.
Netflix chief executive Reed Hastings said that the streaming video company had no plans for cheaper prices in the hotly competitive India market. “Netflix does not have a pricing issue in India, otherwise everyone would be on the lower price plan”: CEO Reed Hastings
Netflix India subscription plan, which begins at a monthly price of Rs 500, is however cheaper than the US and UK but is expensive than Japan and Canada. Netflix India’s library of movies and shows is also not as extensive, according to a report.
Hastings acknowledged the limitations of the current pricing strategy in a country where per-capita income is a tenth of that in the United States. “It’s true that if you’re trying to get to a billion households, that probably wouldn’t work,” he said. “But if you’re focused on English-language, English-entertainment households, there is a much higher income.”
It would be interesting to watch how Netflix will capture a broader audience amidst discounted offers from rivals.
How can Netflix gain a stronghold in India?
Since Netflix is not keen on lowering its prices, it will continue with its strategy that has worked for it so far. The key points of this strategy being:
Original & Quality Content: With several players in the streaming industry, content is likely to be the key differentiator. Netflix has aggregated a diverse library of content that ranges from the third-party licensed movies and TV shows to its own collection of popular original content. The company has a long-term goal of ensuring that nearly 50% of the content streamed on its platform is original.
As part of its strategy to reduce its reliance on licensed video content, Netflix has increased its budget for original content to stay ahead of competitors. The company plans to spend as much as $8 billion on shows and movies in 2018, up from $6 billion earmarked for 2017.
Going Local is the key: Hotstar, Sony Liv, Voot, Jio TV and other rivals attract a major chunk of their members by providing them localised content. Netflix cannot ignore this segment of potential customers. Currently it’s producing original content in 17 different markets and it is also focused on adding more languages (including for subtitles), to convert customers preferring localized content.
Importantly, Netflix sees such content production as not just local-for-local, but also local-for-global. In other words, it aims to have content attract an audience not only locally, where it is produced, but also more widely. As such, Netflix potentially reaps the benefits of investing in local content all around the world.
Targeting Individuality: There is no one Netflix; rather, think of it as an expansive library with many small nooks and rooms. Most subscribers never wander floor to floor. Instead, they stay in the corner that matches their tastes.
Netflix relies on big data to predict its subscriber’s behaviour. By the virtue of internet distribution, Netflix gathers data about its subscriber’s consumption patter which it then uses to cultivate its library and suggest desired content to its users.
For example, Netflix created seven different trailers for its popular original series ‘House of Cards’. Some of these trailers were focused on politics while others on history or gender. Then, based on the user’s preferences and personal history, a different trailer was delivered.
Accessibility: Netflix has to recognize that in some parts of the world, particularly emerging and developing economies, mobile is the primary way most people access the internet. After the 4G burst in India last year, a major portion of Internet users in India access internet via their smartphones. Netflix also began placing a greater emphasis on improving its mobile experience, including sign-ups, credentials and authentication, the user interface, and streaming efficiency for cellular networks.
Creative Marketing: Netflix never fails to mark its presence online through its witty and hilarious comments over social media. They don’t rely on formal communication, rather they use a chill and conversational tone to connect with people over social media.
Also, Netflix closely follows what its fans are talking about. For example, once Netflix started selling Netflix socks based upon repeated complaints from users relating to socks while binge watching Netflix.